I am in the same boat and I agree, however, I have QuickBooks desktop enterprise pro, and they charged me 2300 a year, I'm trying to downgrade and they offer me for $1,800 a year, but if I go downgrade or back date to a previous year I cannot have any of my data. I will be locked out of my data. My data I can't use reports or do anything. The lady even was ignorant enough to say that I cannot see my history of my payroll, I'm leaving for good, unless somebody from QuickBooks can resolve this issue, we should be able to turn off the subscription and continue to use our QuickBooks without all the features, like customer reports or payroll, I'm going broke and I need help but they could care less. Care less. Been a customer since 1993, I have probably spent 60 or 70 thousand dollars with QuickBooks