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Buy nowThanks for chiming in on this thread, @Khisrav. I appreciate you for providing in-depth details of your concern about documenting these transactions and the returned amount. I'm glad to share the steps on how you can track this properly in QuickBooks Online (QBO).
Since you have already paid the bill, we can record a supplier credit for the refunded amount. Then, create a bank deposit for the same amount that went back into your bank account. Here's how to create a supplier credit:
Once done, let's record a bank deposit and use Accounts Payable (A/P) to proceed with linking it to the supplier credit.
Lastly, use Cheque to connect the bank deposit to the supplier credit. Here's how:
For more details about the process, please refer to this article: Record a customer refund or supplier refund in QuickBooks Online.
Furthermore, if your bank is connected to QBO, make sure to match it to these entries when they show up in the For Review tab so they won't duplicate your transactions. Check out this article to learn more about doing it: Categorise and match online bank transactions in QuickBooks Online.
Our door is open 24/7 if you still need further assistance with recording a supplier refund transaction. Just post here again if you have any additional QuickBooks-related concerns. We'll be more than happy to have you here again, @Khisrav!