This process you are referring too not inefficient or time saving.  Yes, it can be done that way, it is more steps/clicks that you should not have to do.  This is a bookkeeping software system.  When you receive payment on an invoice, and there is a print button on the receipt page and at the end it says balance due - the system puts in $0.00 when there is a balance on that particular invoice, it makes the customer believe there is not a balance.  You should not have to go back into that invoice and reprint that.  I have 3 separate accounts/businesses with quickbooks online and this does not happen on one of my business.  The format on payment receipts are complete different.  My payment receipt shows only the date of the invoice (in some cases we have multiple projects and are billed on the same date) and between the date and payment amount there are 6 columns that are not being utilized.  (see below for example) This is a mapping or formatting configuration that could be changed.  It gives no reference as to what invoice # it was posted too or anything.  What is the purpose of having a print button when the balance due isn't correct.  My other business states payment amount credit and has the total check amount. If we can customize the invoices, we should be able to customize the receipts as well.   We pay good money each month for this service and it continuously increases for what??? So we can be told, go to a different page... more clicks...or create a statement.. this should not be this way.  Here is what it looks like.  All of these columns are on my receipt and formatted exactly like this.

Memo: BALANCE DUE $0.00

(My customer owes us thousands of dollars, it should not say balance due 0.00 especially when on those invoices there are balances still owed)