It is now December 27, 2023, and this issue is not fixed.

The standard reply on chat is now:

There is no estimated resolution time yet but software engineers gives this kinds of issues the highest priority. I was able to add this company to the escalation to let them know you are as well being affected, but I took it a step forward to ensure you get the most up to date information in regards to this issue. No worries I added your email to the escalation so you will receive every single update on the steps we are taking to resolve this.

Another problem in a long line of unresolved issues affecting customers.