I appreciate you getting back to us to clarify your concern, @piercetek.
I'll ensure you can remove the Pay Invoice button when emailing customer invoices.
If you're not collecting online payments, you can remove the option for customers to pay online. This way, the pay button will be removed when sending customer invoices. Let me guide you on how.
- Go to the Gear icon.
- Choose Account and Settings, then select the Sales tab.
- Uncheck the Payments options checkbox under the Invoice Payments section.
- Click on Save and Done.
After that, you can also change the email options for invoices by proceeding to these steps:
- Return to the Sales tab from Account and Settings.
- Head to the Online delivery section.
- Choose HTML from the Additional email options for invoices dropdown.
Moreover, I recommend utilizing a private window to avoid discrepancies related to corrupted cache files if the invoice pay button still appears after performing the process above. You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, you can proceed to your regular browser and start clearing its cache to avoid any unexpected behavior.
On the other hand, when you're ready to record customer payments, you might want to review this material as your guide: Record invoice payments in QuickBooks Online.
Feel free to update us in the thread if you have additional questions when managing your invoices or other related concerns in QuickBooks Online. I'm always here to lend a hand.
