The same thing JUST happened to me. I spoke with Sydney through Quickbooks chat and they were less than helpful. They said that I could close the account, which was not the issue. They kept insisting that PayPal could only be turned on in merchant services, yet I don't have a PayPal linked to QB. After repeating my question a few times, Sydney didn't respond and disconnected the chat. Now I'm waiting an hour for someone to call me to see if I am able to get the answer I need. My thoughts are that my bank account that is connected to QB for reporting and receipt syncing is the one that PayPal links to. I guess all I can do is wait a day or two and see if the funds deposit to the account. This is really frustrating. Glad to see I'm not alone, but sad to say that customer service is severely lacking with Quickbooks and that too many customers are having the same issue. It seems like QB support doesn't understand enough about their own system to help us. What a shame!