We have a had a nightmare trying to get our failed payment to be resolved. The funds were withdrawn but the vender did not receave the payment. Ended up sending a check to the vendor.

After 2 weeks of calls with QB we discovered the service is Melio. Many attempts of getting someone at Melio to help but with zero sucsess.  I am very confused as to why QB is so clueless on how the bill pay system works and why it took 2 weeks of calling to finally get someone to inform us that the service is not QB but Melio? 

How can you pay for a bill pay service and not have any customer support? Melio and QB have zero 

At this point I have no idea how to get my funds returned.