I've been on hold with them for over ten hours this month without a resolution. The last time was a week ago, where I was on the phone for four hours. I finally had to leave the call without seeing any light at the end of the tunnel. I was told I would receive a follow up, and I have not. How is it that the Community is going to help me? At this point, I need an escalation beyond the "Community" or "Customer Support." I've also turned Intuit into Chase and reported it as fraud since we are far beyond the 8-10 SLA time in returning funds. Not sure what else I can possibly do.