Your feelings are valid, @gabrielle5.

I can see that you've been contacting our Support Team back and forth countless times for the same issue. Matching deposits to payments is critical for easier and faster tracking of transactions. I'll take note of your experience with our specialist.

We're escalating your case to our Next Level Help Team. They will review these with the Support Team to ensure your concerns are addressed. Rest assured that you'll be contacted by them within 1-2 business days.

We appreciate your patience as we work on this matter. Don't hesitate to come back here if anything else comes up. I'll be here to lend a hand.