Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Alonzo M
Level 1

Automatic Quickbooks Payments not matching to bank deposit in QBO

Our team noticed that, recently, customer payments conducted through Quickbooks Payments were no longer automatically matching in our bank feed as they have done previously for years. Instead, they appear as a total batch amount and invoices must be manually matched. The only way we've been able to work around is to get an admin user profile to pull the batch deposit information from our QBO merchant portal. I've checked that automatic matching is enabled in our Bank feature and even gone through a live support call to try and diagnose the issue. The support rep instructed me to try and get payments processed before 3pm PST to ensure matching is done correctly. This seems like incorrect advice since banks process payments at their own discretion, we have no control over that. Is this a structural change to the normal process for automatically matching Quickbooks Payments? If this feature no longer works it would be helpful to know why so that we may reassess our usage of Quickbooks payments as this adds work to our typical AR application process.

Need to get in touch?

Contact us