Hello there, BV3345.

It's disheartening to hear that your deposits haven't shown up in your bank account. I recognize the inconvenience this may have caused. Let me provide some details as to why it is on hold.

Funds usually arrive in your deposit account within 5-7 business days, although this timeframe may vary based on the following factors:

• Time of the day you enter transactions.
• Weekends and bank holidays.
• The financial institution you choose your transactions to be deposited to.
• How long does it take for your bank to verify and process electronic deposits?

The cut-off time for deposits is 3 pm PT, and payments processed beyond that go into the next day's deposit. Therefore, transactions that were processed via Payments are being batched daily and funded on a particular number of days.

In addition, the deposit speed also relies on the product and the payment type you're using. If you're a new user, we'll deposit your first set of payments within five business days. Once the deposit is successful, it should show as Funded in the Status column.  

To know your deposit speed, please follow the steps below: 

1. Proceed to Settings ⚙ and select Account and settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

If you don't receive an email within two business days, please contact our Customer Support Team  so they can access your account and help investigate further.

Here's how:

1. Go to the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a Callback.
   

You might want to check out these articles to learn why your payments are on hold:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments

Be sure to keep in touch by leaving a comment below. We want to ensure this matter gets resolved. Keep safe always!