Hello, @alought. Thank you for joining the thread. I agree with the steps you've mentioned, but allow me to provide some context.
When a customer pays you through a payment link, it will automatically be recorded as a sales receipt. Correcting the entries is the best way to handle this.
First, we'll have to unmatch transactions since you mentioned matching deposits with the downloaded deposits. Once done, you must delete the recorded deposits and auto-generated sales receipts.
Next, you can manually receive invoice payment and match it afterward. Alternatively, you can also directly match the open invoice to the downloaded deposit in the For Review tab, and QuickBooks will automatically mark it as paid.
After making these corrections, I'm adding these guides as a reference in your reconciliation process and troubleshoot any issues you might encounter:
You're always welcome in the QuickBooks Community should you have updates about correcting your records in QuickBooks Online. We're always here to assist you.
