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Hello there,
Businesses need funds to operate so I certainly understand how the delay affects you. I'm here to direct you to our representatives for further investigation.
The information required is necessary for the payment review. It's to protect the interests of all parties involved in the process. Take note that the communication is via email.
Since you raised a complaint, I recommend contacting our Support again. They have the tools to pull up your account securely and conduct a thorough examination of the payments. Rest assured that they'll do everything to resolve and release the funds quickly.
To proceed, follow the steps below:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
You can open this article for our operating hours to contact us promptly: Contact Payments.
See this guide to learn the reasons behind funds withheld: Why are my funds on hold?
As a reference in knowing the deposit speed, open this link: Process payments with the QuickBooks Card Reader.
Our Team will help you narrow down the possible reasons why the payments are on hold. If there's anything else you need, let me know. I'll be here to assist you.