I understand that you're only trying to help, but unless I've done something incorrectly in the setup that's contributing to the problem (no one has indicated that to me), including links on how to create recurring sales receipts might not be the best idea given the reason we're here is that the recurring sales receipts have failed! 

Another thing that Quickbooks might want to reconsider: after telling me that the only way I was going to be able to process our sales receipts currently (short of waiting out a fix) was to recreate each one (nearly 100) and process as one-offs, the support agent I was speaking with thought it was a good opportunity to try to upsell me on additional services. I'm sure there are some support scenarios where a client would be open to a sales pitch, but a significant failure of your platform that's creating major headaches for your clients with no timetable on a resolution is not one of them,