Thanks for sharing your concern in QuickBooks Community, @krissy6.
I understand the importance of receiving customer payments on time. To address this issue, let me direct you to the appropriate support group.
To determine the exact cause of the error message, I recommend contacting our QuickBooks Payments Team. They have the necessary tools to review the situation and provide a solution to prevent future occurrences.
To reach them through QuickBooks Online, please follow these steps:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Click Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.
For additional resources, the links below provide tips and solutions for resolving credit card payment issues. You will also find information on ACH payment rejection codes and how to handle them.
Feel free to reach out if you have any other payment concerns or need further clarification. I will be happy to assist you. Take care!
