This is beyond frustrating.

I wasted 2 hours chatting and speaking with QB Support. I had previously been told my ticket was attached to an ongoing investigation and that I would be notified. I have since learned that was not true. The person who told me that then promised to to add me and I even received a notice of escalation from a 'Supervisor' that night. I called yesterday and was told that none of that actually happened. I have to keep calling/chatting because QB closed the INV and cannot add to that record. This is ridiculous. Every time I engage QB they want me to clear my cache and share my screen. No! This is a known issue for more than a month! Why can't they fix this or at least stop lying to me?