It's sad to note that this Community post has been up for 1 year and 7 months without resolution. 

591 days QuickBooks customers have had to await support that will never arrive, to address customer and vendor concerns without a time to resolution, 19 months to look for alternate vendors to provide them the services they believed Intuit should have. This is not the only post of its kind, and represents a sad, sad commentary on the way Intuit treats its customers.