I know the importance of timely payments and understand any inconvenience this payment hold issue may have caused you, ks89.
Payment holds in QuickBooks Payments can occur for various reasons, including:
- Risk Assessment to help protect both you and your customers from potential fraudulent activities.
- May place a temporary hold to investigate further to prevent potential fraudulent transactions.
- Require additional verification or documentation to ensure compliance with regulatory requirements or to confirm the transaction's legitimacy.
I recommend contacting QuickBooks Payments support for further assistance in resolving the payment hold and transferring the funds as soon as possible. They will be able to provide you with specific information regarding the delay and guide you through the necessary steps to resolve the issue. Ensure to check out the availability of our support to ensure your case is addressed:
M-F 6 AM to 6 PM PT
In addition, I recommend reviewing these articles to understand why your payments are on hold:
I'll keep this thread open if you have other questions regarding customer payments or relevant QBO issues. I am always available to help.
