I have a client who currently has over $35,000 being withheld by QuickBooks for no apparent reason. I've spent over three hours on support chat as well as on the phone with a clearly incompetent 'support' person.

I don't find this legal in any way shape or form. They want a letter from the bank stating the bank account isn't frozen. Even though payroll and all other ACH's are going out of the account just fine. I provided documentation from the bank. Proving the account is active.

It is not like a payroll payment bounced or anything of that variety. There is literally absolutely ZERO reason for Quickbooks to be withholding deposits from my client. 

As far as I'm concerned, Quickbooks needs to face criminal charges as well as return the funds to people PLUS interest. This is beyond ridiculous.