I just spent nearly 2 hours chatting w support.

I learned that the 2 previous support techs who told me they attached my case to this issue lied. If/when it is fixed I will not be notified. I have wasted 10+ hours with support just trying to find out if anyone is actually working on it. 

The only new information I got today is that there are 40+ cases attached to this issue, but they can't attach mine because this issue was closed 2 weeks ago. Grrrrr....