Hi Go Get Geek,

Thank you for joining the conversation and for taking the initiative to do tests on separate QBO accounts. Your efforts are greatly appreciated.

Yes, I would agree that this is no longer a cache issue, so in order to delve deeper into the issue, I encourage your client to reach out to our QBO Support. They have can use additional tools to investigate this matter further and provide them with the necessary assistance.

If you have any other concerns or questions, please don't hesitate to reach out. We are here and ready to continue helping you.