WOW.  Glad I found this thread.  Having same problem.  didn't update to version 2021 because of it.  Had to upgrade to 2023 since they were not going to support 2020 anymore.  ASSUMED they had the problem fixed.  Oh dope me!

I'm interested in the CLASS ACTION LAWSUIT.  We pay thousands of dollars to use the system and when it doesn't work they don't fix it??  I don't get it.

We will have to find alternative software as well if not fixed soon.  This is totally disrupting our business.

Doug S