Thank you for informing us in advance that you've already checked the Settings and alerts section, PoolDesign.
Just to clarify, do you mean that you can only see one option when you clicked on the drop-down list? All notifications are usually sent to the email address that is saved in your QuickBooks Payments account.
In this case, I would recommend reaching out to our support team for QuickBooks Payments. They can take a closer look at your account and help you further with this.
Please go to this article to get their contact details: Contact Payments or Point of Sale Support.
To provide further assistance in managing accounts and receiving notifications, allow me to share these articles with you:
As usual, please don't hesitate to contact us if you require assistance while working with QuickBooks. Our forum is accessible and prepared to provide guidance and support whenever you need it.
