Hi there, @INTuserJBL.
Currently, the option to exclude a specific customer for automatic email invoice reminders is unavailable. I acknowledge that having the option to de-select a specific customer would make it easier for you to send your invoice reminders to many. However, our developers are constantly working to make QuickBooks Online better for our users.
In this, I’d recommend sending this functionality as feedback to our product development team. Doing so will enable us to comprehend what features business owners demand to use the product conveniently. To send your input, here's how:
- Go to the Gear icon.
- Select Feedback.
- Enter a brief description of your product suggestion.
- Click Next to submit feedback.
In the meantime, you can consider sending them manually to avoid sending the other one a reminder for their invoices.
On the other hand, you can start recording your customer’s payments once they’re decided to pay their orders. It is to keep your records in shape and accurate.
Write to me if you have any other questions about invoices. I'm always here to help you if you need me to.
