Hi , i totally feel ya because I am going through this at the moment. From august 23rd they are playing around with me . 4 times they have escalated my deposit on hold to someone at the back end who is so busy that he hasn’t reviewed my concern . They are holding on to my money and making money on interest . No one at their customer service has clue that when it will be released, they all play 2-3 business days script and then nothing happens . I am going to get in touch with attorney journal soon if they don’t release it . I have to make payments to suppliers , I’m behind my bills now . I can’t fulfill my personal and business needs at the moment . I had no idea that I will be going through this . I would never recommend anyone to QuickBooks ever . They just waste time with putting you on hold and coming back with ticket escalation. They are literally on my nerves at the moment and my health condition is so severe that if anything happens to me they will be responsible.