Thanks for looping in, makingsigns.

I can provide you with easy steps on how you can refund the customer's credit card via QuickBooks Online.

Using the Transfer feature is the easiest way to transfer funds, and the easiest to recognize in the bank register.

Here's how:

1. Select the Plus icon (+) on the Toolbar.
2. Under Other, select Transfer.
3. From the Transfer Funds From the drop-down list, select the bank account that the funds are coming out of.
4. From the Transfer Funds To drop-down list, select the bank account the funds are being deposited into.
5. In the Transfer Amount field, enter the amount being transferred.
6. Edit the Date.
7. Select Save and close.

Here's a recommended article for more details: Transfer funds between accounts.

Also, you may find this article helpful: https://quickbooks.intuit.com/community/Income-and-expenses/Record-a-customer-refund/td-p/186177.

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you.

To reach us, please follow these steps:

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. At the bottom, click on Contact us.
4. Type in your concern then hit Continue.

Keep me posted if have further questions about refunds in QuickBooks Online.