Thanks for notifying us of your concerns, Amy and McDonald14904. I'm here to ensure you'll get the assistance you need so you can enter a valid zip code when swiping a credit card in QuickBooks Payments.
As per checking, the abovementioned investigation is already closed as resolved. Our engineers have determined that entering a zip code when processing credit card payments is working as intended.
Since the zip code field is still grayed out, it's best to reach out to our customer support so they can reopen the investigation if necessary. To do that:
- Go to this link: Chat with us.
- Enter your email address, name, and your concern.
- Click Start Chat.
Furthermore, we encourage you to review some of the most commonly asked questions to learn more about Payments: QuickBooks Payments FAQ.
Let me know whenever you have further concerns about processing credit card payments. We're always available in the Community to assist you.
