We are committed to finding out the possible reason behind this issue, @smallbizhr23. I understand how frustrating this can be, especially when you rely on the account to conduct your business and stay connected with your customers.
We understand the urgency of the matter, and we assure you that we are doing everything in our power to resolve this issue as quickly as possible. We value your business and want to ensure you have a positive experience with our services.
Account closures can happen for a variety of reasons. However, regardless of the reason, you would have appreciated some warning or explanation before your account was shut down. Please know that this is not the experience we want you to go through.
I know you have already contacted our support, but I suggest contacting them again. Our payment and backend team will review your account deeper to identify the root cause of the problem. We will provide you with the necessary information as soon as possible so that you can take appropriate action. Thus, you can resume your services with us and maintain a seamless experience for your customers.
You can take a look at these articles for the common question about deposits and why funds are on hold:
Thank you for your patience and understanding. Please do not hesitate to contact us with any further questions or concerns. Keep safe always.
