Hi there, @TLBB. I know how difficult this must be for you. I can see that you did everything you could to fix this. I'm here to provide some information about the hold payments.
I appreciate you sharing the details of your concern as well as the steps you've taken to resolve this. To verify if you've received an email about the resolution, let's check your email folders. Here's how:
- Open your email.
- Then, check your Spam or Junk folder.
- If it’s there, move the email to your Inbox.
If you still can't see it, I highly recommend reaching out to our Payments support team again. I know that you previously contacted them, however, they are the only ones that can pull up your account in a secure place to further investigate why the payments are on hold. Please refer to the steps below:
- Sign in to your QuickBooks Online company.
- Next, select Help (?) and go to the Search tab.
- Then, select Contact Us.
- Enter your concern, then click Let's talk.
- Choose Start a chat.
For additional reference, please check this article: Why are my funds on hold?.
Please know that you can always visit the Community if you have other QuickBooks concerns. I'm just around the corner to help. Have a good one, and keep safe.
