We want you to have a different experience than this, Rebecca.

I appreciate you for contacting our phone support team. Since you get in touch with the support already, someone from the team will email you once there's an update.

As for the refund, I'd suggest contacting our merchant support team. They will guide you on the best action to take on how to get a refund.

In the meantime, you can browse this article to have an in-depth idea of how QuickBooks deposits payments: Common questions about payments deposits in QuickBooks Online.

We appreciate your patience while we're working to resolve the issue the soonest.