Thanks for bringing this to our attention, Nyema.
I understand the urgency of downloading your Paypal transactions and having them categorized in QuickBooks Online. As per checking, we currently have an ongoing investigation with Paypal. As QuickBooks aims to improve customers' product experience, we have no specific timeframe on when this will be sorted out. Please know that our engineers are already aware of this issue and are implementing measures to provide a resolution.
With that, I recommend contacting our QuickBooks Online (QBO) Support Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business.
Here's how to reach them:
- In your QBO account, click the Help icon and select Contact Us.
- Enter your concern and click Let's Talk.
- Select Start a chat or Get a callback with a support expert.
Once your Paypal transactions are downloaded, you can categorize and match them to ensure they're in the correct accounts.
I appreciate your patience as we work on this, Nyema. Please keep us posted if you have further queries with your Paypal transactions. We'll be around whenever you need additional assistance. Keep safe.
