We highly value your contribution in sharing your concerns with the Community. Your effort is greatly appreciated, kfreire.

I understand the inconvenience caused, and I would like to make it up to you by guaranteeing a thorough explanation of the reasons behind this occurrence.

As the Community is a publicly accessible platform, I recommend reaching out to our Customer Support Team for assistance. They can review your account confidentially, conduct a thorough investigation, and discuss the possibility of a refund.

You can contact them by clicking this article and following the detailed steps depending on your product: Contact Payments Support.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below.