Thanks for getting involved with this thread, dirtdiva79.
If the funds have already been debited from your account by Intuit for the chargeback, you can leave your original invoice as paid since a successful payment was submitted for it.
You won't want to issue a refund if the funds have already been debited from you by Intuit. You can enter the funds which were taken from you for your chargeback as a business expense.
Here's how:
- In the left navigation bar, use your + New button.
- Choose Expense.
- Pick the customer's name from your Payee drop-down list.
- Specify the appropriate Payment account, Payment date, and Payment method.
- Use your Account column to choose the account you're charging for your transaction.
- Enter an amount.
- Select Save and close.
When the customer's prepared to pay their invoice again, you can create a new one and send it to them.
I've also included a detailed resource about working with chargebacks with may come in handy moving forward: Handle chargebacks & retrieval requests for QuickBooks Payments
Please feel welcome to send a reply if there's any additional questions. Have a lovely day!
