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Diane_Narwhal
Level 2

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SirielJeaB - 

 

When you send a pay-enabled invoice with a button enabling your clients to pay online using a credit card, debit card, bank transfer, Apple Pay, PayPal, or Venmo, it is an online invoice payment. - EXCEPT when the customer chooses to AutoPay a pay-enabled recurring invoice, it is considered keyed.  It doesn't make sense to me, but this is what we are being charged.  And when I chat with QuickBooks Payment people to see why we are being charged more for the autopay - they say that when the customer does autopay it becomes a keyed transaction.

 

If this is not the case - please let the payments people know because they are over charging us.

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