It has been a challenging experience for you, @mlmlm. I'll provide the steps for contacting our support team in QuickBooks Online.
We understand the frustration of not containing this function as anticipated and the significance of getting this fixed as quickly as possible.
Let me inform you that there's an ongoing investigation with the similar case you mentioned about the bill pay that keeps freezing. Please know that our team is proceeding with potential cures for this error encountered.
In this case, I encourage you to call our QuickBooks Online support team so they can add you to the affected users.
Please see the steps below:
- Log in to your account.
- Click the? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Get a callback to connect to us.
I'm adding this page if you require other aids that help you organize your profit and loss and vendor transactions: Financial reports.
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