I recognize this was a challenging experience concerning the payment dues, @jgl1955. What we can do is, call our support team again in QuickBooks Online for account validation.
One of the possible reasons payment dues aren't appearing is that some don't have an online payment mode set up. Since we haven't access to your accounts, our phone agent has devices to view the status of your ACH payment account.
With that, I encourage you to call our support team again to investigate this further.
Here's how:
- Sign in to your QuickBooks Online company.
- Select the Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Ask the community to get assistance from businesses like yours.
- Start a chat with a support expert.
If you decide to change your bank account for QuickBooks payments, I have this link that guides you along the process: Change the deposit bank account for QuickBooks Payments.
If you encountered rejected ACH payments, let me present you this article consisting of a list of errors and available fixes: Fix rejected ACH payments or fees in QuickBooks Payments.
I'll be here if you have other concerns with your ACH payment. Let me know in the thread below.
