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Replying to:
QueenC
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Hi there, @GloriaELH. Appreciate you for chiming in on this conversation and for bringing your concern to our attention.

 

Invoices in QuickBooks Online (QBO) normally display information about your customers as this is a form intended for them with the products or services. Additionally, the details such as the Billing address and Shipping to depend on the information you've provided in your customer's profile.

 

If the image below is what you meant by the customer name showing and then the name of the company it was shipped to:

 

 

It is because of what you've entered in the Company name and the Customer display name. To prevent this from happening, you may want to make some necessary edits based on the information you want to show. Here's how:

 

  1. Go to the Sales menu then select  Customers.
  2. Locate and click on the customer name to open the profile.
  3. Hit on Edit.


     
  4. Modify the information.

 

On the other hand, if you don't want to remove or modify the Company name in the customer's profile and wouldn't also want it to auto-populate to your invoices, I would suggest sending this feedback to our Product Developers to let them know that this is something you need and would benefit not just you, but other business owners too. Here's how:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Feedback under Profile.
  3. Share your feedback.
  4. Click Next to submit.

 

You can also send your feedback through this link and get the latest updates from our development team: QuickBooks Online Customer Feedback.

 

However, if you're referring to something else, feel free to let me know in the comments and I'll be willing to provide assistance.

 

Additionally, I'm including this article that'll help you create templates for recurring transactions like invoices: Create recurring transactions in QuickBooks Online.

 

Drop a reply anytime if you still have questions or concerns with regard to managing your invoices in QuickBooks Online. I'll be here to assist you further. Take care.

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