We have had over $36K on hold ion our account - the account was closed once by mistake (admitted by quickbooks) - we were able to reopen it - but funds were being held even if we have provided all the information  they requested - when we called for the 10th time to ask to release the funds - they closed the account again!!

We are a small not for profit which relies on cash flow to survive and we are considering filing a lawsuit against the company