I have already spent....literally hours on both chat and on the phone with support over issues and the canned response eventually leads to a directive to call green dot or contact them through their web page. 

As has been described on numerous occasions, you cannot talk to, chat or email anyone. So essentially your support sends us all to a dead end. I find this unacceptable and am seeking a new merchant services provider as a result. I will not do business with a company that cannot provide me with assistance regarding MY money in MY own account. This reeks of collusion.