My apologies for the lack of clarity in the past. Now I can better explain my problem. 

• Over the last two months, we have received 46 payments which have been combined into 10 deposits.
• Of the 46 payments, 22 transactions have failed to reduce the Undeposited Funds account when a deposit is made by the Payments system.
• All of the invoices have been paid and the service category changed to QBA Dues but there has been no reduction in the Undeposited Funds account
• All of the payments have been deposited in our bank account with the correct ID
• All of the fees associated with the payments have been taken from our bank account

The 22 transactions represent $8,933.33 and remain on the books. They are seen in the Balance Sheet as an asset. I can't speculate on why the Payments system misses reducing the Undeposited Funds account but it does.

Any help is appreciated, particularly as I have a board meeting and a financial review.

Regards,

Bob Nicholls