I appreciate you for coming back to the thread for adding extra clarification about your concern. Let's perform troubleshooting steps to verify the cause of why deposits were categorized as undeposited after clearing from the bank account. Then, ensure that you are directed to the appropriate support team to assist you further with this situation.
Please know that each day, QuickBooks Payments combines all of your customer payments (both sales receipts and paid invoices) for the day into a single record. This record is called a deposit. I suggest visiting your Merchant Services account and checking the status of deposits from there. This way, you can verify why the transactions are categorized as Undeposited in your QuickBooks.
Here's how:
- Sign in to the Merchant Service Center.
- In the homepage, select Activities & Reports and Deposits.
- Choose the date range in the Dates field.
- Select Search.
Additionally, this lists all your daily deposits, when we put them in your bank account, and the totals. To view the individual payments that are part of a deposit, click the arrow ▼ in the Fee column.
Also, if there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned in the Status column. You can choose the arrow ▼ in the Fee column to review details. Then, you'll get an email from us with steps to fix the issue.
Furthermore, I also suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also further verify the status of the deposits and why they appear as UF.
Lastly, you may refer to this article to see how QuickBooks Payments deposits work in QuickBooks: Common questions about payments deposits in QuickBooks Online.
Don't hesitate to post again here in QuickBooks Community if you have additional questions about deposits in QuickBooks. I'm always around to help, treasurer121. Have a great day!
