Hello.
I can see the urgency of this matter, and I want to ensure you can get through this situation as soon as possible. Since you still encountered the issue, I'd recommend contacting our Customer Care Team. This way, they can check your account in a secure environment and determine why you're still experiencing this problem. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Furthermore, here's an article to help you keep data accurate inside QBO: Run reports in QuickBooks Online.
Let me know how it goes by leaving a comment below. I'll make sure to get back to you as soon as possible. Stay safe, and have a nice day
