I have followed the instructions here to process the refund, but now the refund transactions are showing up under "unapplied cash payment income" on my P&L statement.  Both transactions are showing up - the payment and the expense - so it zeroes out, but why would they show up on unapplied when I did apply the refund to the overpayment?  When I go into the customer account, everything shows as paid and closed, so I'm not sure what QB thinks is unapplied.