I appreciate you for joining us here in the thread, @Sibyl.
In QuickBooks Online (QBO), how you handle refunds will depend on how you record your purchases. I'll walk you through the process to get you going.
If you enter expenses or write checks, here's how to manage the refund:
- Access your QuickBooks Online company.
- First, make sure you have already created the initial expense or check in QuickBooks and assigned a Category/Account to it.
- Select + New and then Bank Deposit.
- Go to the Add funds to this deposit section:
- Enter the amount refunded by the vendor and choose the Category/Account that you selected on the initial expense or check.
- If this refund was for an expense that you linked to a customer or project, select the Track returns for customer checkbox, then select the customer or project. That way, your costs will not be overstated.
5. If you deposited customer payments for invoices into the bank account along with the vendor refund, add them in the Select the payments included in this deposit section.
For other ways to manage refunds, feel free to check this page: Enter vendor credits and refunds in QuickBooks Online.
Moreover, I've got this article to help ensure your data stays accurate inside QBO: Run reports in QuickBooks Online.
@Sibyl, I'll be here in the Community if you need further assistance with this. You can also post here again if you have any additional QuickBooks-related concerns. Take care!
