Hello, @pageperformanceandconversions.
To further check why it's showing as unrecognizable account, I suggest reaching out to our Customer Support team. They can further check the account in a secure environment and help you resolve it.
You can reach them by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
For more information about when will QuickBooks put the money in your bank account, see this article about finding out when QuickBooks Payments deposits customer payments.
I'm always here if you need further help or require additional information about processing payments in QuickBooks. Let me know by leaving a reply below. Keep safe, and have a wonderful day!
