This is a horrible and time-consuming thing to go through!. Were you able to resolve it and and have your funds released?

I'm at the finish line of this ordeal as I finally received the infamous "funds released" email that you're suppose to receive after the 48 hour review period. 

I also went through the outgoing runaround and gut wrenching process that everyone experienced...such as calling multiple times per day, pleading with customer service representatives, submitting documents that weren't mentioned initially, given different information with each rep, etc. etc...

My light at the end of the tunnel happened when I miraculously got connected with a state side representative (not to imply that the ones abroad are incompetent, however I feel that they have access to different areas of the system and/or resources). 

He was able to tell me (legitimately) what the root of the problem probably is. 

Apparently in my case, I had 2 overlapping reviews for two different issues simultaneously. 

The first review was a routine one from one department (supposedly "The Untouchables" meaning they call the shots and have first dibs on overseeing your account, and unless it leaves their department good to go,  nobody can touch it). I also had a collection issue for processing fees (which were very minimal but caused a commotion). 

As one got released it wasn't relayed to the other department to review, so it just kept on getting thrown back and forth as the two different departments saw that it was in review from the other department. As for the service reps, they just see "under review".  Which relays to them as that "it's being looked at and the review is ongoing and has to be completed,  please be patient... ,yada yada yada..." You guys know the spiel.

I questioned the the agent who solved the mystery if this happens often... According to his 6 years of experience with QuickBooks, he stated that he has seen it before, but its. VERY uncommon for review holds to overlap  (he said it's not uncommon for a back to back review though).  Nonetheless he caught it and the rest is history.

I hope I'm not jumping the gun as I'm still waiting for my funds to appear in my bank...but I literally just got the email of the hold release and wanted to share on here before I get overly ecstatic once I do see my monies and forget to share my experience.  Because we all do that.. once everything's fine and dandy we forget the turmoils and carry on  

.I will update if I encounter another BS run around moving forward (hopefully not)... I hope this helps someone and please maintain sanity in the mist of this process, as nobody wants to deal with a crazy person. 🤪