Hello there, VE123.
I appreciate you sharing the alternate solution performed to email your invoices successfully. This information will surely help a lot of users experiencing the same issue.
The delivery issue (invoice) you're experiencing is being worked on by our engineers with utmost urgency (INV-84805). I recommend contacting our QuickBooks Online (QBO) Care Team to add you to the list of affected users.
We'll reach out to you via email if more information is required or when we have an update to share. Follow these steps to obtain the support information:
- In your company, head to the Help icon in the upper right to display the support window.
- Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
- Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
- Press the Continue button to view the support options.
- Select Chat to start a conversation or Callback to speak with an agent.
- Provide the following information to speed up the process: INV-84805.
I’m adding some resources below to guide you on how to troubleshoot email delivery issues:
Additionally, this link contains solutions on how to fix the following issue: Troubleshoot if customers aren't receiving emails from QuickBooks Online.
I appreciate your patience while we're working on this. Feel free to visit the Community again if you have QuickBooks concerns or additional questions about emailing sales forms. I'm here to help and make sure you're taken care of.
