I appreciate you for checking these things before reaching out to us, SWyatt.

This can be a browser issue. We'll try some steps to figure this out.

First, open QuickBooks Online using an incognito window. If the payment will show on the Bank Deposit page, go back to your main browser, then clear the cache. Too much cache or file can cause website issues. Thus, we need to clear it out.

On the other hand, using a different browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

Leave a comment if you need more help with this.