Thanks for joining the thread, @Kobkat.
I can see the importance of getting this resolved so you can refund your checks. Thus, I'll direct you to our Merchant Support team so they can perform further investigation and find out why you're unable to pull up the transaction.
Moreover, you can reach out to Merchant Service Team through QuickBooks Online.
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.
Do you need to view and check your statements from your sales in your Merchant Services Center? This article will help you out: View and download statements in the Merchant Service Center.
I'll make sure you'll be able to do business with your customers smoothly. So if you have any other concerns with the payment processing in QuickBooks, please let me know.
