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Cassie0215
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Yes, you all have kept saying since January 18th that someone will look into it and get back to me, yet no one has. What is most interesting to me is that if I had been banking with any other banking system I would have been notified the very same day that the dispute was made, instead, intuit/QuickBooks seems to wait exactly 8 days to let the money be pulled out of their customers account before letting them know that there is a disputed transaction, during those 8 days is typically when I should be able to rebut my case and given proof without money coming out of my account, but you all seem to strategically wait for that 8 day period to be over and then tell your clients that you are going to bat for them with the information given in the portal, but in fact are truly only reaching out to collect from your client, conveniently blaming the other bank for not getting back.

 

I have been told it could take up to 60 days for the dispute to be determined and isn't it interesting that from January 10th to March 16th is exactly 60 Days. January 10th is the day the actual dispute was made, March 16th is the date that I have been told by Intuit I must pay $1595 to them or else legal action will be taken against me, their client.

 

Seems to me that this system is strategically set up to take away any opportunity for your client to have a fair shot at defending their own reputation and business and then give them some bogus story about how you are going to bat for them with the other bank and then blaming it on the other bank while letting the clock run out on any chance your client would be able to defend themselves. 

 

I hope that I'm wrong in this assessment and there is something that can be done in the next 9 days, please have someone get back to me.

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